Legal Policies
Important information about your rights, privacy, and our policies.
Privacy Policy
At Zeno Wellness Group, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. WE DO NOT SELL INFORMATION. WE DO NOT RESALE INFORMATION.
Information We Collect
We may collect personal information that you provide directly to us, including but not limited to: name, email address, phone number, insurance information, and health-related information necessary for treatment.
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, communicate with you about appointments and care, process payments, and comply with legal obligations.
Information Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
HIPAA Notice
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
Your Rights
You have the right to: access your health records, request corrections, receive a list of disclosures, request restrictions on certain uses, receive confidential communications, and file complaints.
Our Responsibilities
We are required to: maintain the privacy of your health information, provide you with this notice, follow the terms of this notice, and notify you if a breach occurs
Terms of Service
By accessing or using our services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
Services
Zeno Wellness Group provides mental health and substance use treatment services, as well as peer recovery specialist training programs. Our services are not a substitute for emergency care.
Payment
You agree to pay for services rendered in accordance with our fee schedule and your insurance coverage. Payment terms will be discussed prior to beginning treatment.
Cancellation Policy
We require 24 hours notice for appointment cancellations. Late cancellations or no-shows may result in a fee.
Non-Discrimination Policy
Zeno Wellness Group does not discriminate on the basis of race, color, national origin, age, disability, sex, gender identity, sexual orientation, religion, or any other protected characteristic.
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We are committed to providing equal access to care for all individuals and will provide reasonable accommodations as needed.